CORONAVIRUS SITUATION - UPDATE JUNE 2021 Orders are being processed as usual. However, parcels are taking longer than normal to arrive - in particular to overseas destinations. I have been monitoring the situation and although parcels should take between 5-12 days to arrive, they are sometimes taking an extra week. Therefore, if you are ordering for an occasion, please allow extra time to avoid disappointment. Thank you for your understanding.
SHIPPING – UK DESTINATIONS Post and packing is free in the UK. With the exception of made to order items, your order will be sent out within 2 business days. • Orders under £15 are sent via Royal Mail 1st Class. • Orders under £50 are sent via Royal Mail 1st Class Signed For service. • Orders over £50 are sent via Royal Mail Special Delivery Next Day Before 1pm service.
SHIPPING - INTERNATIONAL Post and packing is a flat rate £7.00 for all international destinations. With the exception of made to order items, your order is sent out within 2 business days and will take between 5-12 days to arrive depending on your destination. All parcels are sent via one of the following services depending on what is available to the destination country. • Royal Mail International Tracked and Signed For service • Royal Mail International Tracked service • Royal Mail International Signed For service Please note, that your country may charge taxes, duties and other customs fees. I cannot control or be held responsible for these extra charges.
RETURNS I am committed to providing a professional service. If you are unhappy with your item, please contact me in the first instance at email@example.com . Refunds or exchanges can be made on unused/unworn items as long as they are returned within 14 days in the original packaging and condition you received them in. You are responsible for the return of items and it is recommended to return items via an insured service for your own peace of mind. Custom orders and earrings are non-returnable unless faulty. If you have a problem with your custom item, please contact me in order that we can find a solution.