USEFUL INFO
• Orders are dispatched Monday to Friday.
• Your order is shipped in a letterbox friendly cardboard box!
• With the exception of made to order items, your order will be sent out within 1-3 business days.
• You will receive an update email, once your order is shipped - along with a link to tracking details for orders sent via tracked services. Please check your spam folder if you do not receive any notification!
• Delivery times are an estimate only and there may occasionally be delays in the postal system due to weather, holiday seasons or mail provider disruptions.
🇬🇧 UK DESTINATIONS
• Shipping is free to UK destinations.
• Orders over £17 are sent via Royal Mail Tracked24™ service. (Although most parcels arrive next day after dispatch, this isn’t a guaranteed next day service.)
• Due to high increases in 1st class post, orders under £17 are now sent via Royal Mail 2nd Class service.
🌍 OVERSEAS DESTINATIONS
Unfortunately, due to many reasons, I am unable to ship to most overseas destinations including Europe and Northern Ireland.
I currently ship to Australia and USA.
*** SPECIAL NOTICE: Due to the ongoing post strike in Canada, I’m currently unable ship to Canada.***
🇺🇸 USA SHIPPING INFO
As of 29 August 2025, the USA removed it’s $800 de minimis threshold for goods arriving in the USA. All goods from the UK are subject to 10% tariff which must be collected at time of purchase.
Royal Mail provides a Delivered Duties Paid (DDP) service where I can pay the tariff in advance and they forward it to the US authorities. I have always absorbed some of the postage costs but cannot absorbs these additional tariff costs - so will incorporate these into the shipping fee. However, the shipping fee is still very competitively priced!
What does this mean for you?
• No additional surprise duties your end - parcels are marked as duty paid and will move through customs smoothly.
• Orders are sent via Royal Mail International Tracked and Signed service.
• Shipping costs are a flat fee of £12 for the first item and £3 for each additional item.
• Orders usually take between 7-14 days to arrive, although it may be longer at peak season.
🇦🇺 AUSTRALIA SHIPPING INFO
• Orders are sent via Royal Mail International Tracked service.
• Shipping costs are a flat fee of £7.50
• Orders usually take between 7-20 days to arrive, although it may be longer at peak season.
RETURNS
I am committed to providing a professional service. If you are unhappy with your item, please contact me in the first instance.
Refunds or exchanges can be made on unused/unworn items as long as:
• You request a return within 14 days of receiving your item.
• You return your item within a further 14 days (28 days in total from receiving your order).
• You return the item in the original packaging and condition you received it in.
You are responsible for the return of items and it is recommended to return items via a tracked service (or at least get a certificate of posting) for your own peace of mind. The most cost effective tracked service in the UK is large letter Tracked48.
Custom orders and earrings are non-returnable unless faulty. If you have a problem with your custom item, please contact me!